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Vets, Practice Managers & Vet Nurses
Veterinarians, Vet Nurses & Practice Staff
Vet practices have several levels of client service.
By phone, face to face and follow up - check out those stories and more here
Photo: Microsoft Office
Can’t Get No Satisfaction!
“Hello – XYZ vet – could you hold please!” – clunk.
It took this receptionist just 7 words to break the first 3 of the 10 golden rules for great communication;
1, she sounded stressed;
2, she didn’t ask if I could wait on hold, she was telling me it was going to happen, plus...
3, she didn’t give me the respect of listening for an answer.
Build it and they will come... Really?
Does this sound like your veterinary business;
“XYZ is known for its warm, inviting atmosphere and its friendly, skilled staff. We provide a safe and caring environment for all pets as if they were our own, using modern, state-of-the art equipment and techniques.”
N-i-c-e mission statement...
Don't Speak The Way You'd Like To Be Spoken To!
Our mothers were right about most things – but not this one.
‘Speak to others the way you’d like to be spoken to’ used to be the benchmark to ensure good manners and clear speech.
But now it’s not enough.