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Phone Skills 2.0

Customised Half-day 'Not A Tele-Marketing' Seminar. aka Phone Skills 2.0
Ever wanted to improve your incoming call to conversion rate but thought all those courses were 'too expensive?'

They don't need to be - Now with the PetBiz Focus 'Customised Half & Full Day Phone Skills 2.0 Seminar' with professional Radio/TV presenter Kaye Browne.

You and your staff will learn how to communicate more effectively by using the right questions at the right time and in the right way… to increase sales, develop new business, decrease reliance on price, close more business. 

This half-day program will use proven communication skills and sales techniques which we will customise to take into account the unique needs of most small to medium sized businesses, it’s clients and staff. 

As part of the seminar, attendees will be recorded practising the techniques and given feedback on their performance. 

Brief overview of the Program: 
* Essentials of telesales (why ‘sale’ is not a bad 4-letter word) 
* Re-framing: selling is helping people solve problems 
* Improving listening skills 
* How to prevent yes/no answers 
* Using tone of voice to create rapport 
* Handling tough calls 
* Up-selling and cross-selling to solve more problems 

Prior Preparation Prevents Poor Performance 
* Preparing the workspace 
* Organizing the tele-selling workspace 
* Preparing to write telesales scripts 
* Writing telesales scripts Closing - Practice makes perfect 
* Listening and taking notes 
* Preparing for the close 
* Using the closing process 
* Addressing telesales challenges 
* Resolving telesales objections 
* Coping with rejections
* Maximizing telesales performance – making it fun

Among other things, Phone Skills 2.0 participants will benefit by:
+ Learning how to approach ‘sales’ in a positive manner
+ Making a fantastic first impression – on every call
+ Projecting professionalism at every point in the your business/client relationship
+ Building rapport and credibility with clients
+ Anticipating and developing appropriate responses to likely objections
+ Disarming objections with proven rebuttals that get the sale back on track
+ Practice how to present options
+ Recognise when a client is ready to say yes! (buy)

LEARN MORE:
To discover how Sales Skills 2.0 can benefit even a small team of 2 or 20 people, give us a call on (02)8205 7730 or request more information by email here

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