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The Fine Art of Communications
Communication is everything from body language to tone of voice, email and phone etiquette.
PetBiz Focus offers a range of services created especially for the pet retail and veterinary sector.
We create one on one 'private training sessions' either face to face or via Skype, or in small groups of 2-10 depending on the task. We provide written feedback and even 'mystery' shopping'- usually via the telephone. Find out exactly how your business sounds to first time callers and see if what you offer really is in your best interest!
Below are just some of the many services from PetBiz Focus.
Writing Services
There's a great little ring-bound manual used by a select number of journalists called 'The Heard Mentality'.
In it the author TV news director/journalist John 'Ruddy' Rudd points out the not so subtle differences between writing for the eye and writing for the ear.
Who's Listening?
Good question.
What do Sir Michael Parkinson and Sir David Frost have to offer those in business, marketing and sales? In a word, lots.
Mystery Shopping - It's No Mystery At All
Extract from a real mystery shopping call - names changed of course.
(Ring ring... ring ring.... ring ring.... ring ring..... (click/receptionist) “umm... hello?..umm.. arr.. Joel speaking...."
(caller) - "Is that ABC pet and vet?"
(receptionist)" yep..." No need to go on is there?
Phone Skills 2.0
Customised Half-day 'Not A Tele-Marketing' Seminar. aka Phone Skills 2.0
Ever wanted to improve your incoming call to conversion rate but thought all those courses were 'too expensive?'
They don't need to be - Now with the PetBiz Focus 'Customised Half & Full Day Phone Skills 2.0 Seminar' with professional Radio/TV presenter Kaye Browne.